IMC Intuition

Thinking out loud about all things IMC

In Contempt of Clutter

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Clutter is everywhere on the cyber landscape.  Everyone thinks they need a Facebook page, but they don’t know why, they have no plan for the daily attention it requires or measurement metrics in place.

In Gerry McGovern’s email this week, he muses about how marketing and communications people, educated to create content, end up creating a muddled mass of clutter for users to navigate.

Really, how much content is useful?  The most common question that people ask me is how to create content, how to expand into social media and how to budget for non-traditional marketing.  What they really want are tactics without a strategy because it looks good and after all, it’s free, isn’t it?

My answer is to ask more questions:

  • Who are your customers?
  • Who are your prospects?
  • Do you have profiles for them?
  • How big is your market?
  • Where are they located?
  • How old are they?
  • Male, female or both?
  • What are their values, attitudes and lifestyles?
  • Do you have a segmented database for customers, prospects, suspects?
  • What does success look like?
  • Do you use analytics?
  • Do you have your eye on operating systems, mobile and click maps?
  • What has worked well in the past?  More important, what has failed?
  • What are your customers and fans telling you about your inbound marketing compared with your competitors?
  • Have you analyzed your competitor’s inbound marketing?
  • What resources can you commit in terms of staff and budget?

You really have to know all of this before you can begin to create any type of  effective inbound marketing strategy.  If strict maintenance is included in the tactical management portion of the plan, clutter will be kept under control.  It takes research and thought but people really respond to a clean design that is easy to navigate where transactions can take place quickly.   They really hate it when you don’t, and that tarnishes your brand.

All it takes is a strategic integrated marketing plan.

Read Gerry’s post, he is a usability expert:  http://gerrymcgovern.com/new-thinking/communications-and-marketing-professionals-crossroads

 

 

 

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